Privacy.

No account, and nothing sold

You do not sign up, and there is no MediaPond profile holding your rooms, your devices or your viewing. We do not sell, rent or trade information about you or your use of the app, and we do not hand it to data brokers.

An anonymous install ID

The first time the app runs it creates a random ID for that install. It is not derived from your name, email address, phone number or hardware, and we have no way to turn it into a person. The app sends it with its requests to our own service so we can keep the service healthy, prevent abuse and find your install when you ask for help.

What the app sends to us

• Catalog lookups. When you browse or search, the app asks our catalog service for titles, artwork and which services carry them, along with the region you chose in settings.
• Basic ad and purchase events. Counts such as an ad loading or being tapped, or the Premium screen being opened, so we can tell what is working.

These carry the anonymous install ID and nothing that names you. The app does not report what you watch or which devices you own.

Diagnostics, only when you send them

Nothing is uploaded on its own, and there is no crash reporting service in the app. If you choose Send diagnostics, the report includes app logs, app and system versions, and your setup as the app sees it: room and device names, their local network addresses, connected services, and recent activity such as apps launched and what was playing. Passwords, tokens and pairing keys are left out. We use a report only to investigate the problem, and we will delete it if you ask.

Advertising in the app

The free tier of the app will carry advertising when it launches, because free use still consumes server resources and advertising is how that is paid for. Ads are served by Google AdMob. The app asks for your consent where the law requires it and, on iPhone and iPad, for permission to track. If you agree, Google may use your device's advertising identifier to choose ads. If you decline, ads are not personalized. You can change your choice in the app under Settings, then Ad privacy, and an active Premium subscription removes ads entirely. Google's handling of that data is covered by its own privacy policy.

Purchases

Premium is sold through the App Store and Google Play, so payment is handled by the store and MediaPond never sees a card number. Subscription status is managed through RevenueCat under an anonymous customer ID, with no name or email address attached.

Control traffic stays on your network

Commands for power, volume, input, transport and opening a title go from your phone or tablet straight to the device over your local network, not through a MediaPond server. The exception is a service that only works through its maker's cloud. Sonos is one: its sign-in and status updates pass through a relay we run, which exists only to deliver them to your app.

Services you connect yourself

If you connect Plex, YouTube, Sonos, Home Assistant, Google Home or a content server you add, that connection is between your device and that service, and its own privacy policy applies. Credentials are stored on your device. MediaPond does not keep a copy of them or of your library.

This website

mediapond.io sets no cookies, loads no third-party scripts, and runs no analytics, advertising or fingerprinting code.

Children

MediaPond is a household remote and is not directed to children under 13.

Changes

If this policy changes, the date at the top of this page changes with it.

Contact

Questions or deletion requests can go to hello@mediapond.io, and the support page explains where to find your install ID. MediaPond is made by Trout Pond, LLC, and the terms of service sit alongside this policy.